Shipping, Refund & Return Policy

Shipping Policy

01Order processing

All orders for Safe Skydrop placed through our official website are processed within 1–2 business days (excluding weekends and public holidays) after receiving full payment and order confirmation. You will receive an email notification once your order has been confirmed and another when it has been shipped, including tracking details where applicable.

02Shipping coverage

We currently ship our products across India through trusted logistics partners. For international orders, please contact us at info@safeskydrop.com before placing your order, so we can confirm service availability and provide a custom shipping quote.

03Delivery timelines

• Metro cities: 3–5 business days
• Other urban areas: 5–7 business days
• Remote / rural areas: 7–10 business days

Please note that delivery delays can occasionally occur due to unforeseen factors such as logistics issues, weather conditions or government restrictions.

04Shipping charges

Shipping charges are calculated and displayed at checkout.

• Free shipping may be offered on select promotions or order values, as indicated on the product page or during checkout.
• International shipping charges, customs duties or import taxes (if any) are the responsibility of the buyer.

05Tracking your order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the shipment through our delivery partner’s website.

06Address accuracy

Please ensure that your shipping address, contact number and PIN code are correct at the time of placing the order. Safe Skydrop will not be responsible for orders delayed, lost or returned due to incorrect or incomplete address details provided by the customer.

07Damage during transit

In case you receive a damaged or tampered package, please refuse delivery and notify us immediately at info@safeskydrop.com or +91 72860 69682 with photo evidence. We will assist in resolving the issue promptly through replacement or other suitable means.

08Undelivered packages

If a package is undelivered due to the customer’s absence, incorrect address or non-availability, the courier service will attempt re-delivery or hold the shipment at a nearby facility. Re-shipping charges may apply if the order is returned to us.

Refund & Return Policy

Thank you for shopping with Fyrosafe Global Private Limited. We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.

01Returns

We accept returns of products within 7 days of purchase.

• Items must be unused, in their original packaging, and in the same condition as received.
• To complete your return, we require a receipt or proof of purchase.

Note: all customised products made as per the customer’s request shall be non-refundable and non-returnable in all conditions.

02Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be sent to you within 7 business days.
• A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Refunds will be issued through a method communicated to you at the time of approval.

03Exchanges

To initiate a return or exchange, please contact our customer support at info@safeskydrop.com, call us at +91 72860 69682, or submit a request through our contact page. Our team will guide you through the process and provide the necessary instructions.

04Shipping returns

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

05Force majeure / exceptional circumstances

We are not liable for any delays in processing returns, exchanges or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions or disruptions in transport or payment systems.

06Governing law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction of Delhi state only.